Refund policy
Last updated: 19 september 2026
We want you to be happy with your Vantage Wear order. If something isn't right, we're here to help.
Below you'll find everything you need to know about returns, refunds and faulty products.
14-day right of withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days after receiving your order, without giving a reason.
To exercise your right of withdrawal, contact us within this 14-day period at:
vantagewear.official@gmail.com
Please include your order number so we can help you quickly.
After notifying us of your withdrawal, you have 14 calendar days to return the product.
Returning an item
Before sending a return, please contact us at vantagewear.official@gmail.com.
Returns can be sent to:
Vantage Wear
Gentstraat 18
8770 Ingelmunster
Belgium
The customer is responsible for the direct cost of returning an item when exercising the right of withdrawal.
We recommend using a tracked shipping method, as you remain responsible for the return until it reaches us.
Condition of returned items
You may inspect and try on your item in the same way you would in a physical store.
Please handle the product carefully and return it, where reasonably possible, in its original condition.
If an item has been used or handled more than necessary to determine its nature, characteristics and fit, we may deduct any resulting loss in value from the refund.
Refunds
Once you have informed us that you wish to withdraw from your purchase, we will refund all payments received from you, including the cost of our standard delivery option.
If you selected a more expensive delivery method than our standard option, the additional shipping cost will not be refunded.
Refunds will be processed within 14 calendar days after we have been informed of your decision to withdraw.
We may withhold the refund until we have received the returned product or until you provide proof that the product has been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original purchase.
Wrong, damaged or defective item
Received the wrong product, or did your order arrive damaged or defective? Please contact us as soon as possible at:
vantagewear.official@gmail.com
Please include:
- your order number;
- a short description of the issue;
- clear photographs showing the problem.
We will review the issue and provide an appropriate solution in accordance with your statutory consumer rights.
For a confirmed defective or incorrect product, you will not be charged for the costs necessary to provide the appropriate remedy.
Legal guarantee
Your statutory consumer rights remain unaffected by this Returns & Refunds Policy.
Consumers benefit from the applicable two-year legal guarantee of conformity for new consumer goods.
If a product is not in conformity with what was ordered or reasonably expected, you may be entitled to a repair or replacement free of charge or, where the legal conditions are met, a price reduction or refund.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or colour, you can exercise your right of withdrawal as described above and place a new order for the preferred item.
Model withdrawal form
If you wish to withdraw from your purchase, you may use the form below. Use of this form is not mandatory; you can also contact us directly by email.
To:
Vantage Wear
Gentstraat 18
8770 Ingelmunster
Belgium
vantagewear.official@gmail.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Product(s):
Ordered on / received on:
Name:
Address:
Date:
Signature (only required if this form is submitted on paper):
Questions?
If you have any questions about a return or refund, contact us at:
vantagewear.official@gmail.com
We're happy to help.